Since it’s introduction into the Australian market in 2013, H+K’s service management software eTech, has gone from strength-to-strength, with the UK celebrating its 1-millionth service ticket earlier this year.
The eTech software revolutionized service management reporting and visibility. Originally introduced into Australia, eTech was later rolled out to the UK in 2016, adopted by New Zealand in 2017, and Ireland in 2018. Today, eTech supports the service management of almost 2,750 restaurants globally, generating over 18,000 service requests every month.
A unique feature of the software is its built-in troubleshooting which highlights potential equipment faults, causes and possible restaurant resolutions. H+K’s client reports that this feature, along with a phone fix feature, represents a £6 million P&L saving across its UK and Ireland markets alone, whilst also providing data-led insights to support equipment reliability and development, and equipment capacity and investment planning.
The UK’s 1-millionth ticket was created by a restaurant in Macclesfield. Adrian Lee (H+K) presented the restaurant’s franchisee, business manager, and service technician with a certificate and trophy to commemorate the occasion.
H+K continues to develop eTech, investing in a $1.6m overhaul of the software to incorporate the latest technological innovations and frameworks, scheduled to be released later this year.
With the continued success of eTech and ongoing development and investment, H+K hopes to expand its use to new markets and customers in the future.
We strive to be the global leader in providing distinctive value through Integrated Equipment and Service Solutions to the restaurant and retail industry that enables our customers, partners and employees to succeed.
Based on our customers’ increased needs we are utilizing the Integrated Project Management model to actively develop new competencies in areas of field data collection and in the creation of architectural engineering drawings. This in turn translates into site execution while monitoring suppliers manufacturing schedules and influencing their inventory management. This extended role is particularly valuable in more mature markets with significant numbers of rebuilds and relocations.
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