Dear H&K Team,
From the collective Global Supply Chain and Sustainability Leadership Team we would like to offer our sincere congratulations to you on winning the 2017 Global Customer Obsessed Award & the 2017 Global Equipment Supplier of the Year Award at this year’s Global Supplier Recognition Event. Your dedication and devotion to being a true supply chain and sustainability partner has earned you this well-deserved recognition. You have demonstrated true partnership bringing to life the McDonald’s Three-Legged Stool. Thank you for everything you and your team do to support the entire system.
The Global Customer Obsessed Award goes to a company whose tireless work ethic, can-do attitude, commitment to the Three-Legged Stool, transparency, and collaboration with constant focus on the consumer came through in every facet of the work conducted this year.
For example, in their support of the gallery walk, their delivery, set-up and tear-down of the equipment and props was on time and on budget in a very tight timeframe.
Additionally, they played an integral part of the development and success of Optimized Prep Line.
Furthermore, they supported our new headquarters move to the West Loop by supporting the delivery, design, and installation of equipment under very tight budget constraints.
All of this was completed in addition to their normal excellent support to the entire system on a day to day basis; where they have consistently received the highest ratings from the field for their service and support.
A big thank you to the entire H&K team for their support this year and our 2017 winner for the Customer Obsessed Award!
The winner of the 2017 Global Equipment Supplier of the Year has been a long-term partner with MCD for over 40+ years. They embody the Three-Legged Stool principle by always putting McDonald's System goals above their individual needs.
Over the last 2 years they have been on the front lines of our turnaround & growth with active leadership in several projects to include country and market support such as: the US Bigger Bolder Vision 2020 with All Day Breakfast 1.0 & 2.0, McCafé, Buttermilk Crispy Tenders, Hot off the Grill, Canada McCafé, All Day Breakfast and Vision 2017 initiatives, and UK signature sandwich launch, just to name a few.
In addition to the country and market support, they have risen to the challenge of corporate projects such as the gallery walk, our new HQ move with kitchens/lab design and install, and development of innovations such as Optimized Prep Line & convertible refrigeration.
Furthermore, they continue to be cost champions by delivering significant savings ($21M+ in 2016-17) and by being customer obsessed utilizing leading technology to develop an easier online app for our franchisees to order new store kitchen equipment.
Please help me congratulate H&K as the 2017 Global Equipment Supplier of the Year!
Your leadership and partnership are certainly very much appreciated by all legs of the Three-Legged Stool. We look forward to another great year in 2018!
Global Supply Chain and Sustainability Leadership Team
We strive to be the global leader in providing distinctive value through Integrated Equipment and Service Solutions to the restaurant and retail industry that enables our customers, partners and employees to succeed.
Based on our customers’ increased needs we are utilizing the Integrated Project Management model to actively develop new competencies in areas of field data collection and in the creation of architectural engineering drawings. This in turn translates into site execution while monitoring suppliers manufacturing schedules and influencing their inventory management. This extended role is particularly valuable in more mature markets with significant numbers of rebuilds and relocations.
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