H&K Australia were proud to be awarded the annual ‘System First’ award at the Supplier forum in November 2015. H&K were selected from the complete McDonald’s Australia supply chain due to outstanding customer service from the
team throughout the Create Your Taste roll out.
The Australia/NZ National Equipment Manager, Kylie Freeland, summarised the achievement by saying “‘Yes’ is the word that summarises the attitude from this supplier when executing the CYT initiative. They were presented with more questions
than answers. We were building the plane as we were flying it. Each time a call was made, issues were resolved and action points taken. I am sure after hanging up the phone there would have been questions on how to achieve this, but achieve it they
Well done to the team for delivering this project under significant time and cost constraints and still managing to uphold the highest customer service standards.
We strive to be the global leader in providing distinctive value through Integrated Equipment and Service Solutions to the restaurant and retail industry that enables our customers, partners and employees to succeed.
Based on our customers’ increased needs we are utilizing the Integrated Project Management model to actively develop new competencies in areas of field data collection and in the creation of architectural engineering drawings. This in turn translates into site execution while monitoring suppliers manufacturing schedules and influencing their inventory management. This extended role is particularly valuable in more mature markets with significant numbers of rebuilds and relocations.
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